Terms of Service

Last updated 31 August 2026

1. Definitions

In these Terms: “Company” means Proverse FZ-LLC; “Client” means a person or entity that enters into an engagement with the Company; “Proposal” means the written scope and commercial terms issued by the Company in respect of a particular engagement; and “Services” means the services described in a Proposal.

2. The Company

Proverse FZ-LLC is registered in the Ras Al Khaimah Economic Zone, with its registered office at Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

3. Status of this Website

3.1 The content of this website is provided for general information only and constitutes an invitation to treat. Nothing on this website constitutes an offer capable of acceptance, and the booking of a consultation does not give rise to a contract between the parties.

3.2 Case studies, performance figures and testimonials published on this website describe outcomes achieved for identified clients in their particular circumstances. They do not constitute a representation, warranty or forecast as to the results obtainable by any other person.

3.3 Nothing on this website constitutes legal, financial, tax or investment advice.

4. Consultation and Assessment

4.1 The initial consultation is provided without charge and without obligation on either party.

4.2 Where the parties agree to proceed, the Company shall conduct a paid assessment comprising interviews with the Client’s personnel and a review of the Client’s enquiry handling, quotation process, customer relationship management systems and follow-up procedures, delivered as a written report. Fees for such assessment are applied as a deposit against the fees for any subsequent Services.

4.3 The report delivered under clause 4.2 is the property of the Client, which may act upon it with or without the further involvement of the Company.

4.4 Prior to the initial consultation the Company may conduct a pre-engagement service assessment as described in the Privacy Policy. The Client may object to such assessment, in which case it shall not be conducted.

5. Provision of Services

5.1 The scope, duration and fees applicable to any engagement are those set out in the Proposal. In the event of conflict between these Terms and a Proposal, the Proposal shall prevail.

5.2 Implementation is ordinarily completed within approximately sixty days of commencement, subject to the Client complying with its obligations under clause 6.

5.3 Following implementation the Company shall operate the Services for a minimum period of three months. Longer committed terms may attract revised commercial terms as set out in the Proposal.

6. Client Obligations

The Client shall: (a) provide such access to accounts, systems and personnel as is reasonably required for the performance of the Services; (b) make available approximately five to six hours of personnel time during implementation; (c) review and approve any material to be published in the Client’s name prior to publication; and (d) provide accurate and complete information concerning its business, upon which the Company is entitled to rely.

7. Fees and Payment

7.1 Fees are payable in accordance with the Proposal. The Company reserves the right to suspend performance of the Services where any sum remains unpaid beyond its due date.

7.2 Where the Proposal provides for performance-based remuneration, such remuneration shall apply only to revenue demonstrably generated by the Services in excess of a baseline agreed in writing prior to commencement. Revenue arising from referrals, repeat business and direct enquiries unconnected with the Services is excluded from that calculation.

8. Intellectual Property

8.1 Upon payment in full, campaigns, copy, page assets and system configurations created specifically for the Client shall vest in the Client and shall remain within the Client’s own accounts.

8.2 All methodologies, frameworks, templates and know-how applied by the Company in the performance of the Services remain the property of the Company, which is entitled to apply them for other clients.

9. Confidentiality

Each party shall keep confidential all non-public information disclosed to it by the other. The Company shall not identify the Client, publish any testimonial attributed to it, or disclose its commercial results without the Client’s prior written consent.

10. Warranties and Limitation of Liability

10.1 The Company warrants that the Services shall be performed with reasonable care and skill. Save as expressly stated, all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law.

10.2 The Company gives no warranty or guarantee as to any particular volume of enquiries, conversion rate, or financial return.

10.3 The Company shall not be liable for any loss arising from matters outside its control, including the Client’s pricing, capacity to fulfil demand, failure to operate the systems provided, or changes to the terms or policies of third-party platforms.

10.4 Neither party shall be liable for indirect or consequential loss. The Company’s aggregate liability arising out of or in connection with an engagement shall not exceed the total fees paid by the Client under that engagement.

11. Term and Termination

11.1 Either party may terminate an engagement at the expiry of any committed term by giving not less than thirty days’ written notice.

11.2 Either party may terminate immediately upon written notice where the other commits a material breach which is not remedied within fourteen days of notice requiring remedy.

11.3 Upon termination, assets created for the Client under clause 8.1 shall remain within the Client’s accounts and the Company shall transfer any administrative access held by it.

12. Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Emirate of Ras Al Khaimah and the federal laws of the United Arab Emirates, and the parties submit to the exclusive jurisdiction of the courts of Ras Al Khaimah, save where the Proposal provides otherwise.

13. Amendments

The Company may amend these Terms from time to time. The date at the head of this page indicates when they were last revised.

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