Service · CRM and follow-up

Where quotes stop going quiet

Your CRM rebuilt from the ground up, then set to do the work nobody remembers to do. Every enquiry answered in minutes, scored and routed. Every quote chased until you get an answer. It is the engine behind 1,500+ website leads at AMS Robotics, on a sales cycle measured in months.

Book a call

★★★★★ Rated 4.9 / 5 ·40+ UK businesses·£10M+ client revenue

£10M+
Revenue generated for clients
40+
UK businesses built for
60+
Average monthly leads per client

Built for

EverflowAMS RoboticsFlexipolExplode Social MediaExperiencegiftCGS DirectRangeking
The cost of the gap

What the silence is actually costing

Hours

The window in which an enquiry is still warm. Miss it and the buyer has already spoken to someone else.

Replaced with a response in minutes
Unknown

Your quote-to-win rate. Almost no firm we audit can state it, which means nobody is managing it.

Replaced with a number on one screen
Nobody

Who chases a quote that went quiet three weeks ago, on a week when everyone is busy.

Replaced with a system that always does
How it works

Four layers, each doing one job

The CRM stops being a filing cabinet and starts being the thing that runs your commercial process. It is built around how you already sell, not around how the software wants you to.

A CRM rebuilt on your platform or a better one

Source tagging on every enquiry, first touch to closed order

Automatic first response, measured in minutes

Scoring and routing against criteria you set

Post-quote chase that runs as long as your cycle does

Your sales team trained on the tools, not replaced by them

What usually goes wrong

The objections, and what we actually do

What you’re thinking

Our data is a complete mess.

Years of duplicates, dead contacts and fields nobody agreed on. Most directors are quietly embarrassed by it.

What we do

Cleaning it is inside the build.

It is not something you need to sort out before we start. Every firm we open up looks the same, and the tidy-up is part of the work rather than a precondition.

What you’re thinking

My reps will never use it.

Long-tenure salespeople treat new systems as surveillance and admin, and they are usually right to.

What we do

It gives before it takes.

They get chased quotes, booked appointments and a brief before every call. The logging happens automatically. Nothing is added to their day that they have to remember.

What you’re thinking

AI will embarrass us in front of a twenty-year account.

The nightmare is a robot saying something daft to a customer you have had since 2003.

What we do

It starts on internal work only.

Scoring, drafting, reminding. Anything customer-facing runs in your tone with approval steps and escalation rules you set, and it never pretends to be a person.

What you’re thinking

We already pay for a CRM.

Usually a licence bought years ago that records history and does nothing with it.

What we do

We build on it if it can carry the system.

GoHighLevel, HubSpot or whatever you are on. If it genuinely cannot, we say so in the audit and price the rebuild separately, so it is a decision rather than a surprise.

The build

What happens, in order

1

Map how you actually sell

Sat down with your sales team, not guessed at. The real journey, the real objections, the real reasons deals stall.

  • Sales team sessions
  • Journey map
  • Stage definitions
2

Rebuild the CRM

Fields, pipelines and rules that match your process, with source tagging wired in from the first touch.

  • Pipelines
  • Custom fields
  • Source tags
  • Migration
3

Qualification and routing

Every enquiry scored against criteria you set, then sent to the right person, or nurtured if it is not ready.

  • Scoring
  • Routing by role
  • Nurture tracks
4

Response and chase

Instant first response, then post-quote sequences that keep going for as long as your cycle takes.

  • Instant reply
  • Post-quote chase
  • Re-engagement
5

Document the process

Written down so it survives a resignation, and so a new starter is useful in weeks rather than years.

  • Sales playbook
  • Talk tracks
  • Objection handling
6

Train the team

Your people taught the tools so they are faster and better briefed on every call.

  • Tool training
  • Pre-call research
  • Coaching cadence
Your team

The senior operators on your build

A small senior team, not a pyramid. You will know everyone on this list by name within a fortnight.

S

Senior account manager

Runs the audit, sets the scope, stays on the account.

S

Systems lead

Builds the CRM, the routing and the chase sequences.

M

Media buyer

Runs Google and Meta to one number: cost per qualified enquiry.

O

Outreach lead

Researches and writes the outbound, one company at a time.

C

Copy and creative

Writes the ads, the pages and every sequence the system sends.

Ready?

Find out how many quotes went quiet

The audit goes through your quote history and puts a figure on what the silence has cost. It starts with a call, and everything ends up in writing.

★★★★★ Rated 4.9 / 5 ·40+ UK businesses·£10M+ client revenue

Book a call