Book a call Post-Purchase
Book a call TL;DR: Review requests fired on a fixed timer miss the moment of delight. Use real usage signals to ask when satisfaction peaks.
From the audit vault: From an audit of a craft-kit brand whose kits included a QR code to instructions: scanning it signalled the customer was mid-project, making perfectly timed review and upsell asks possible.
Day-14-after-delivery asks reach some customers before the box is open and others long after enthusiasm faded. The ask lands at a random emotional moment, and review rates show it.
Instruction QR scans, first app login, replenishment-sized gaps, a support “thank you”, high email engagement post-delivery: each signals the product is live in their hands. Trigger the ask off the signal and you catch the customer at the moment the product proved itself.
The Proverse Retention Report.
Retention teardowns, flow breakdowns and inbox tactics, every week. Free.
The same peak is the moment for the next-step offer: the follow-on kit, the complementary product, the subscription. Celebrate the completion, capture the review, tee up the sequel, in that order.
Ship this
Trigger review asks off usage signals, not calendar days.
QR scans, logins and engagement spikes mark the delight peak.
Review first, then the next purchase, in the same moment.
Post-Purchase
The emails between order and delivery set expectations, cut refunds and pre-empt bad reviews. Most brands send a receipt and go quiet.
Post-Purchase
If shipping is the only thing customers complain about, fill the wait with content and the wait stops being the story.
Post-Purchase
Cross-selling isn’t “customers also bought” widgets. It’s a deliberate map from every product to its natural sequel, timed to the customer’s life.
Retention teardowns, flow breakdowns and inbox tactics, every week. Free.
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