Free tool

The Retention Calculator.

See what your email & SMS channel should be worth, and the monthly gap between where you are and benchmark.

Your numbers

What the gap looks like

Your owned channel is already at benchmark: the next win is compounding it. Sharper segmentation, deeper flows and a tighter offer mix keep it growing without leaning on discounts.

Left on the table each month

£0

12-month cumulative gap£0

Gap to benchmark0 pts

Email & SMS revenue at benchmark£0 / mo

Roughly equivalent to0 orders / mo

Benchmark value per subscriber£0 / mo

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How it’s calculated. Established DTC brands with a healthy owned channel typically see 30–40% of revenue come from email & SMS. We use 35% as the benchmark, compare it with your current share, and multiply the difference by your monthly revenue. It’s a benchmark model, not a forecast: your real ceiling depends on list quality, category and margin, which is exactly what an audit works out. This is very brand-dependent and isn’t a reliable indicator of success on its own, which is why we focus on profit per customer rather than a single percentage. Nothing you type here is stored or sent anywhere.

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Book a call and we’ll find the single biggest leak in your retention channel. And if we work together, the risk sits with us: one fee, not a retainer, managed until you see an uplift in email revenue.

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“They'd found us more revenue before we'd even signed anything. The call alone was worth it.”Callum, CGS Direct

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