Consultancy

Retention, Done With You.

For brands with an in-house team that ships, but no one senior setting the direction. We set the strategy, review the work and get hands-on in the account with your team: from operators who run this channel every day. Your team gets better every month it runs.

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★★★★★ 100% satisfaction rate ·40+ brands ·£10M+ tracked ·Done-for-you work is managed risk-free until you see an uplift in email revenue.

Is this you?

Sound Familiar?

Your emails ship, but they all feel the same.

Your team hits send every week, yet the flows and campaigns read generic, and nobody senior can tell you which changes would actually move revenue.

You know it needs changing. Changing it feels risky.

Rebuilding a flow that still makes money is a big call with no senior operator to say what is safe to touch and what to leave alone, so it stays as it is.

A head of retention is a big hire.

Your team can build and send, but senior retention leadership is expensive, slow to recruit and hard to judge from a CV, so direction is the piece left missing.

You don’t need more findings. You need the ones that pay, and someone senior to rank them.

Proof

Advice From Operators, Not Observers.

Every recommendation is benchmarked against the channels we run ourselves: over £10M in tracked email revenue across 40+ brands, your data plus the Cadence library, not opinion.

£10M+
Email revenue generated
40+
Brands
90%+
Of clients stay 12+ months
2021
In the inbox since
What’s included

A Working Partnership, Not A Doorstop.

Scoped to your team and your calendar: advice your team can act on the same week.

Channel audits. List health, flows, campaigns, deliverability and sign-up capture, with every finding backed by your own data and ranked by revenue impact.

Strategy roadmaps. A 90-day plan your team can run: what to fix, in what order, and the commercial reason why.

Flow and campaign reviews. A senior eye on the work before it ships: copy, design, segmentation and offer logic.

Monthly advisory sessions. A recurring session with a senior operator: recorded, documented, and tied to the numbers.

Hands-on build support. For the builds that matter most, we get in the account and do them with your team, so the skill transfers instead of the dependency.

Training for your in-house team. Practical sessions on the parts of the channel your team runs, recorded so new hires get them too.

Everything stays with you. Documents, recordings and roadmaps live in your accounts: a plan you can run with us, or without us.

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We take a limited number of consultancy clients at once, so a senior operator, not a template, is behind every recommendation.

How it works

Three Steps. No Homework.

Step 01

Diagnose

Access to Klaviyo and your store, ten minutes of your time. A senior operator audits list, flows, campaigns and deliverability.

Step 02

Roadmap

Findings delivered in a recorded live walkthrough, not a PDF dump, with the highest-value fixes ranked and a plan we run together.

Step 03

Build together

Monthly sessions, reviews before anything ships, training, and our hands alongside yours in the account on the builds that matter.

Common questions

Before You Ask.

Brands with an in-house team that ships, but without a senior retention lead setting direction. We work with your team, in your account: strategy, reviews, training and hands-on help on the builds that matter. Your team keeps the sends, the tools and the credit.

List health, growth rate and engagement segmentation; core flow coverage, logic and revenue per recipient; campaign cadence, offer mix and discount dependency; deliverability from DNS to inbox placement; and sign-up capture. Every finding is backed by your own data, ranked by revenue impact, not a 40-page PDF of screenshots.

Access to Klaviyo (or your ESP) and viewer access to your store analytics. Your team stays in the driving seat: we work alongside them in the account, not around them.

Both: that’s the “done with you” in the name. Your team owns the channel day to day; we set the direction, review the work before it ships, and pair with your team in the account on the hardest builds. If you’d rather hand the whole channel over, that’s the 14-Day Rebuild or Managed Email & SMS, managed risk-free until you see an uplift in email revenue.

A recurring monthly session with a senior operator: we open on the numbers since last month, agree the next priorities ranked by revenue impact, review what your team is about to ship, and close with a short action list of who does what before we meet again. Between sessions you get flow and campaign reviews on the work that is live. Everything is recorded and documented, so decisions and reasoning stay with your team.

Ready?

Stop Renting Revenue.
Start Owning It.

Book a call and we’ll find the single biggest leak in your retention channel. And if we work together, the risk sits with us: one fee, not a retainer, managed until you see an uplift in email revenue.

Book a call

★★★★★ 100% satisfaction rate ·40+ brands helped·£10M+ revenue generated

“They'd found us more revenue before we'd even signed anything. The call alone was worth it.”Callum, CGS Direct

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